Terms of Service

1. Scope

These Terms and Conditions apply to all agreements between GlobalMart International Limited and consumers regarding goods and services offered through our online store. A consumer is any individual acting for purposes not related to their trade, business, or profession.

2. Contractual Partner

GlobalMart International Limited
Flat 5, 4/F, Won Hing Building
74-78 Stanley Street
Central, Hong Kong
Email: support@spinefitlondon.com

3. Conclusion of Contract

The display of products on our website does not constitute a legally binding offer but rather an invitation to place an order. By completing the checkout process, you submit a binding offer to purchase. A contract is concluded once we confirm your order via email.

The order process includes:

  1. Selecting products
  2. Placing them in the cart
  3. Proceeding to checkout
  4. Entering shipping and payment information
  5. Reviewing the order
  6. Clicking “Place order”

4. Storage of Contract

We store your order details and send them to you via email. The Terms are always accessible at https://softskinlondon.com/policies/terms-of-service. You can access past orders via your customer account.

5. Prices and Payment

All prices shown on our Site include applicable taxes. Additional shipping fees may apply and are displayed at checkout.

We accept the following payment methods:

  • Credit Card (Visa, Mastercard)
  • PayPal
  • American Express
  • UnionPay
  • Apple Pay
  • Google Pay
  • Klarna
  • Afterpay

6. Delivery

Unless stated otherwise, items are shipped within 1–2 business days. Delivery time typically ranges from 6-7 working days, depending on your location. The risk of accidental loss passes to the buyer upon delivery.

7. Retention of Title

Goods remain our property until full payment has been received.

8. Right of Withdrawal (EU Customers Only)

Consumers residing in the EU have the right to withdraw from the purchase within 14 days without stating a reason.

To exercise your right of withdrawal, please contact us at:

GlobalMart International Limited
Email: support@spinefitlondon.com

To simplify the process, you may use our withdrawal form (see below). You are responsible for return shipping costs. We will refund your payment within 14 days of receiving the returned goods or proof of return. Refunds are issued to the original payment method.

9. Sample Withdrawal Form

If you wish to cancel the contract, please fill out this form and send it to:

GlobalMart International Limited
Email: support@spinefitlondon.com

I/we hereby withdraw from the contract concluded for the purchase of the following product(s):
________________________________________

Ordered on: ___________
Received on: ___________

Name: __________________________________
Address: ________________________________

Signature (if notified on paper): _________
Date: ___________

10. Warranty

Statutory warranty rights apply.

11. Language of the Contract

The language of the contract is English.